Welcome to the Member Hub

Helping members to build competence, confidence and care in later life lending.

Welcome from the CEO

Our members are at the heart of everything the Equity Release Council does. Together, we shape a market that consumers can trust, one built on strong standards, responsible innovation, and a shared commitment to professionalism.

Professionalism is not just about knowledge or compliance. It is about the way you serve customers every day: the competence to provide clear, expert guidance, the confidence to make responsible decisions, and the care to put consumer outcomes first.

This new Member Hub has been designed to support you in all three areas. Here you will find the resources, insights, and governance information that help our community work together and continue raising standards across later life lending.

By sharing knowledge, engaging in forums and working groups, and contributing your expertise, you help strengthen the Council’s voice and the credibility of the market we represent.

Thank you for the role you play in building a responsible later life lending market, and for your continued commitment to professionalism, integrity, and care.

Jim Boyd, Chief Executive Officer, Equity Release Council.

Building competence, confidence, and care

Our Member Hub brings together the resources, insights, and community that support professional excellence across later life lending.

Members can explore tools and guidance designed to strengthen professional competence, build confidence in the market, and ensure every customer interaction reflects the highest standards of care.

Explore below:

Competence

Professional knowledge and standards

Access the Standards, governance frameworks and regulatory guidance that support high-quality advice and responsible practice across the later life lending market.

Confidence

Insight and practical guidance

Explore market insights, research, and practical tools designed to help you understand the market, support customers effectively, and make informed decisions.

Care

Supporting good consumer outcomes

Discover guidance and resources to help you recognise vulnerability, communicate clearly, and ensure customers receive thoughtful and responsible support.